NOTE: If you cannot create recovery media yourself, contact support to obtain recovery
discs. Go to http://www.hp.com/support, select your country or region, and then follow
the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
page 83 to restore your computer before you obtain and use the HP recovery discs.
Using a recent backup can return your machine to a working state sooner than using the
HP recovery discs. After the system is restored, reinstalling all the operating system
software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of
Windows if the desktop cannot load.
HP recommends that you attempt to restore your system using the Restoring and
recovery methods on page 83.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically
or manually create restore points, or snapshots, of the system
les and settings on the
computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made
the restore point. Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you
proceed to the next method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take
several hours to complete and leave no information on your computer. It is the
safest way to reset your computer before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP
Recovery media on page 84.
For more information about the rst two methods, see the Get Help app:
Restoring and recovery methods 83
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