HP Compaq dx2400 User Manual

CAUTION: When the computer is plugged into an AC power source, there is
always voltage applied to the system board. You must disconnect the power cord
from the power source before opening the computer to prevent system board or
component damage.
Basic Troubleshooting
This section concentrates on problems that you might encounter during the initial
set up process. A comprehensive Troubleshooting Guide is available on the hard
drive and under the reference library at
http://www.hp.com/support. Select your
country and language, select See support and troubleshooting information,
enter the model number of the computer, and press Enter.
Solving General Problems
You may be able to easily resolve the general problems described in this section.
If a problem persists and you are unable to resolve it yourself or if you feel
uncomfortable about performing the operation, contact an authorized dealer or
reseller.
WARNING! When the computer is plugged into an AC power source, voltage is
always applied to the system board. To reduce the risk of personal injury from
electrical shock and/or hot surfaces, be sure to disconnect the power cord from the
wall outlet and allow the internal system components to cool before touching.
Table 1 Solving General Problems
Computer will not turn on.
Cause
Solution
Cables to the external power source are
unplugged.
Ensure that cables connecting the computer to the
external power source are plugged in properly and
the wall outlet is active.
Voltage selector switch on rear of computer
chassis (some models) not switched to correct line
voltage (115V or 230V).
Select the proper AC voltage using the selector
switch.
A defective PCI card has been installed. Remove any expansion board that was just
installed.
Drive data or power supply cables may not be
properly connected.
Reseat drive data and power supply cables.
The unit temperature was exceeded. The fan may
be blocked.
1. Unit is in an exceedingly hot environment. Let
it cool down.
2. Ensure that computer air vents are not
blocked and the internal fan is running.
3. Contact an HP authorized reseller or service
provider.
ENWW
Basic Troubleshooting
9

HP Compaq dx2400 Specifications

General

Tcase	74.1 °C
Bus type	FSB
Stepping	M0
Processor cache	2 MB
Processor cores	2
Processor model	E5200
System bus rate	- GT/s
Processor family	Intel® Pentium®
Processor series	Intel Pentium E5000 Series for Desktop
Processor socket	LGA 775 (Socket T)
Processor codename	Wolfdale
Processing Die size	82 mm²
Processor frequency	2.5 GHz
Processor cache type	L2
Processor lithography	45 nm
Processor manufacturer	Intel
Processor front side bus	800 MHz
Processor operating modes	64-bit
ECC supported by processor	No
Thermal Design Power (TDP)	65 W
Number of processors installed	1
CPU multiplier (bus/core ratio)	12.5
Number of Processing Die Transistors	228 M
Audio system	HD
Product type	PC
Motherboard chipset	Intel® G33
Memory slots	4x DIMM
Internal memory	1 GB
Internal memory type	DDR2-SDRAM
Maximum internal memory	8 GB
Memory layout (slots x size)	- GB
HDD size	3.5 \
HDD speed	7200 RPM
HDD interface	SATA II
Optical drive type	DVD Super Multi
Total storage capacity	250 GB
LightScribe	Yes
Networking features	Gigabit Ethernet
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Discrete graphics card model	Intel® GMA 3100
Operating system installed	Windows Vista Business
Compatible operating systems	Windows XP Windows Vista
Optional operating system supplied	Windows XP Professional
Serial ports quantity	-
USB 2.0 ports quantity	6
Firewire (IEEE 1394) ports	0
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Chassis type	Micro Tower
Product color	Black, Silver
Country of origin	China
Cable lock slot type	Kensington
Number of 3.5\" bays	3
Non-operating altitude	0 - 9144 m
Operating temperature (T-T)	10 - 35 °C
Power supply input voltage	90 - 240 V
Power consumption (typical)	300 W
Power supply input frequency	50 - 60 Hz
Processor ARK ID	37212
Processor package size	37.5 x 37.5 mm

Weight and Dimensions

Depth	373 mm
Width	180 mm
Height	365 mm
Weight	10200 g