Troubleshooting and Maintenance
Troubleshooting Your Computer
162 Corporate Evaluator’s Guide
Memory Problems
If a message says you are out of memory
• Make sure drive C is not running low on free space.
• For Windows 98, use the Memory Troubleshooter in Windows Help: click Start,
Help.
• If you are having memory problems while running MS-DOS programs, use the
MS-DOS or Application and Software troubleshooter in Windows Help: click Start,
Help (or Help and Support).
• Not all third-party memory cards have been tested for use with the computer. Please
check the HP Notebook Web site (www.hp.com/notebooks) for a list of approved and
tested memory cards.
• Test your computer’s memory with the e-Diagtools diagnostics. See “Testing the
Hardware” on page 175.
If memory doesn’t increase after adding RAM
• Make sure your computer is using only PC-133 or higher memory (RAM) modules.
If the computer beeps but doesn’t start after adding RAM
• You installed an incompatible type of RAM. Remove the module.
Modem Problems
If the modem seems slow
• Check for excess static or noise on a line reduces the overall transmission speed. If
necessary, contact your telephone company about fixing this type of problem.
• If you’re dialing internationally, line noise is often a problem that’s difficult or
impossible to eliminate.
• If you have call-waiting, disable it—your telephone company can provide
instructions. It can cause symptoms similar to static.
• Eliminate extra connections in the line. If possible, connect directly to the wall jack.
• Try another telephone line, preferably one normally used for a fax machine or
modem.
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