Troubleshooting and Maintenance
Troubleshooting Your Computer
102 Reference Guide
If you get a Region Code error when playing a DVD movie
• DVDs can have regional codes embedded in the disc data. These codes prevent DVD
movies from being played outside the region of the world in which they are sold. If
you get a Region Code error, you are trying to play a DVD intended for a different
region.
If the computer cannot read a CD or DVD
• For a single-sided CD or DVD, make sure the disc is placed in the drive with the label
facing up.
• Clean the disc.
• Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the
disc.
• Restart the system: remove the disc from the drive, and click Start, Shut Down (or
Turn Off Computer), Restart.
• If you created the CD on a CD-RW-type drive module, try using a different media
brand, such as the recommended HP C4403A (CD-R) or C4404A (CD-RW) media.
Read and write quality may vary for other media.
If a DVD movie doesn’t fill the screen
• Each side of a double-sided DVD has a different format (standard or widescreen). In
widescreen format, black bands appear at the top and bottom of the screen. To view
the standard format, flip the disc over and play the other side.
If a DVD doesn’t play with two displays
• For Windows 2000 or XP, if both displays are active, press Fn+F5 to switch to one
display.
• For Windows 98, if you’re using the Extended Desktop (dual displays), move the
player window to display 1. If you’re not using Extended Desktop and both displays
are active, press Fn+F5 to switch to one display.
• If you’re using both displays, the DVD image will not appear on any display set up as
“secondary”. Open Display in Control Panel, click Advanced on the Settings tab, and
change settings.
If the computer can’t find Wordpad.exe after inserting a CD
• The system is trying to open a .doc file in WordPad, but cannot find the Wordpad.exe
program file. Type C:\Program Files\Accessories in the error message box.
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