Troubleshooting and Maintenance
Troubleshooting Your Computer
Reference Guide 121
If the computer won’t boot from the floppy disk drive
• Make sure the drive is installed or connected correctly—see “To connect the floppy
disk drive to the parallel port” on page 78.
• Make sure the floppy disk drive is selected as the boot device—see “To change the
boot device” on page 30.
If the computer takes a long time to resume after being suspended
• The computer can routinely take a minute or more to resume if it has a network card
installed. While the operating system is loading drivers and checking hardware and
network connections, you will see a blinking cursor on your display. As soon as the
hardware has been re-initialized, the Windows desktop will appear.
If you get a VirusScan error message at startup
• For Windows 2000, if you connect to a network using a logon other than your
Windows logon, assign Windows administrator privileges to the network logon.
Wireless Problems
If you have problems with wireless communication
• Make sure the wireless indicator light is on.
• See “LAN problems” on page 109.
If you have trouble connecting to another computer in the Network Neighborhood
or My Network Places
• Wait a few minutes, then press F5 to refresh the list of computers on the network.
• Click Start, Find, Find Computer (Windows 98 or 2000) or Start, Search, Computers
or People (Windows XP) to locate the computer.
• For Windows 98, disable DNS in the TCP/IP properties: click Start, Settings, Control
Panel, then double-click Network.
If you cannot connect to a particular computer on the network
• Make sure the computer is properly connected to the network.
• Make sure your TCP/IP setup is correct for your network: in Control Panel, open
Network (Windows 98), Network and Dial-up Connections (Windows 2000), or
Network Connections (Windows XP).
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