Troubleshooting
77
Hardware Installation
Symptom Problem Solution
Device driver is not
installed.
Install the device driver from the CD or diskette provided
with the device, or download and install the driver from the
device manufacturer’s Web site.
You may need an updated driver for Windows XP. Contact
the device vendor directly for an update.
For HP peripherals, visit the HP Web site. Refer to the
Warranty and Support Guide for details.
Device connector is not
seated or connected
properly.
Ensure that the device is properly and securely connected
and that the pins in the connector are not bent down.
Cable(s) of new external
device are loose, or power
cables are unplugged.
Ensure that all cables are properly and securely connected
and that the pins in the cable or connector are not bent.
Power switch of new device
is not turned on.
Turn off the PC, turn on the external device, and then turn
on the PC to integrate the device with the PC system.
When the system advised
you of changes to the
configuration, you did not
accept them.
Restart the PC, and follow the instructions for accepting the
changes.
A new device is not
recognized as part of the
system.
A Plug and Play card may
not automatically configure
when added if the default
configuration conflicts with
other devices.
Deselect the automatic settings in the operating system for
the card, and choose a basic configuration that doesn’t
cause a resource conflict.
You can also reconfigure or disable devices to resolve the
resource conflict.
New device does
not work.
Cannot install new device
driver.
You must be logged in as the computer administrator to
install or uninstall a device driver. To switch users, click
Start, click Log Off, and then click Switch User; choose
the computer administrator user. (The computer
administrator is usually the user Owner.)
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