Computer will not continue after HP logo screen displays.
Cause Solution
To access Automatic Repair:
1. Press the Windows logo + l to open the Settings charm.
2. Select Change PC Settings, select General, and then under
Advanced startup, click Restart now.
3. Select Troubleshoot, select Advanced options, and then
select Automatic Repair.
Windows starts Automatic Repair.
4. Select the account to use to begin Automatic Repair, and
type the password for the account.
Windows diagnoses the computer and attempts the repair
it.
“Illegal Operation has Occurred” error message is displayed.
Cause Solution
Software being used is not Microsoft-certified for your version of
Windows.
Verify that the software is certified by Microsoft for your version
of Windows (see program packaging for this information).
Configuration files are corrupt. If possible, save all data, close all programs, and restart the
computer.
104 Chapter 6 Troubleshooting without diagnostics
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