HP ProDesk 600 G1 Tower User Manual

8 Troubleshooting without
diagnostics
This chapter provides information on how to identify and correct minor problems, such as USB devices,
hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems
with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to Appendix A,
POST error messages on page 185.
Safety and comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at
http://www.hp.com/
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. For more information, refer to the Safety & Regulatory Information guide.
Before you call for technical support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup. Refer to
Computer Setup (F10) Utility on page 131
for more information.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are
error codes that will help you diagnose the problem. Refer to Appendix A,
POST error messages
on page 185 for more information.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Or, replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
146 Chapter 8 Troubleshooting without diagnostics

HP ProDesk 600 G1 Tower Specifications

General

Tcase	72 °C
Bus type	DMI2
Stepping	C0
FSB Parity	No
Processor cache	3 MB
Processor cores	2
Processor model	i3-4130
System bus rate	5 GT/s
Processor family	Intel® Core™ i3
Processor series	Intel Core i3-4100 Desktop series
Processor socket	LGA 1150 (Socket H3)
Processor threads	4
Processor codename	Haswell
Number of QPI links	0
Processor frequency	3.4 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor operating modes	64-bit
ECC supported by processor	Yes
PCI Express configurations	1x8, 1x16, 2x4, 2x8
Thermal Design Power (TDP)	65, 54 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-1333/1600, DDR3L-1333/1600 @ 1.5V
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Memory slots	4x DIMM
Internal memory	4 GB
Memory channels	Dual-channel
Memory clock speed	1600 MHz
Internal memory type	DDR3-SDRAM
Memory layout (slots x size)	1 x 4 GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Total storage capacity	500 GB
Intel segment tagging	Enterprise, Small Business
On-board graphics card ID	0x41E
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4400
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1150 MHz
Number of displays supported (on-board graphics)	3
Recovery operating system	Windows 8 Pro
Operating system installed	Windows 7 Professional
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	6
Chassis type	Micro Tower
Product color	Black
Country of origin	China
Audio system	HD
Product type	PC
Motherboard chipset	Intel® Q85
Scalability	1S
Processor ARK ID	77480
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0
Thermal solution specification	PCG 2013C
Intel Small Business Advantage (SBA) version	1.00
Intel® Small Business Advantage (Intel® SBA)	-
Intel Stable Image Platform Program (SIPP) version	0.00
Power supply	320 W
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	10 - 90 %

Weight and Dimensions

Depth	442 mm
Width	170 mm
Height	399 mm
Weight	9300 g