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HP SN3000B Troubleshooting Guide
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82
Fabric OS T
roublesho
oting and Diagnostics Guide
53-1002150-02
Gathering additional information
9
Gathering additional information
Collect the data from a
suppor
tSav
e -n
command. Then collect the data
from the
cfgT
ransShow
command. F
or the por
t having
the problem, collect
the data from the
filt
erP
ortSho
w
<por
t>
command.
101
103
Table of Contents
Table of Contents
5
Table of Contents
13
Default Chapter
15
About this Document
15
How this Document Is Organized
15
In this Chapter
15
Supported Hardware and Software
16
What's New in this Document
16
Document Conventions
17
Text Formatting
17
Command Syntax Conventions
17
Command Examples
17
Notes, Cautions, and Warnings
18
Key Terms
18
Additional Information
18
Brocade Resources
18
Other Industry Resources
19
Getting Technical Help
19
Document Feedback
20
Chapter 1 Introduction
21
Troubleshooting Overview
21
Network Time Protocol
21
Most Common Problem Areas
22
Questions for Common Symptoms
22
Table 1 Common Troubleshooting Problems and Tools
22
Table 2 Common Symptoms
23
Gathering Information for Your Switch Support Provider
25
Setting up Your Switch for FTP
25
Capturing a Supportsave
25
Capturing Output from a Console
26
Capturing Command Output
27
Building a Case for Your Switch Support Provider
27
Basic Information
27
Detailed Problem Information
28
Gathering Additional Information
29
Table 3 Environmental Changes
29
In this Chapter
21
Chapter 2 General
31
In this Chapter
31
Licenses
31
Time
31
Frame Viewer
32
Switch Message Logs
32
Switch Boot
33
Rolling Reboot Detection
34
FC-FC Routing Connectivity
36
Generating and Routing an ECHO
36
Superping
38
Route and Statistical Information
40
Performance Issues
42
Chapter 3 Connectivity
43
Default Chapter
43
In this Chapter
43
Port Initialization and FCP Auto-Discovery Process
43
Checking the Physical Connection
45
Connection Problems
45
Link Issues
45
Checking the Logical Connection
46
Checking the Name Server
46
Determining a Successful Speed Negotiation
48
Link Failures
48
Checking for a Loop Initialization Failure
49
Checking for a Point-To-Point Initialization Failure
49
Correcting a Port that Has Come up in the Wrong Mode
50
Marginal Links
50
Table 4 Switchshow Output and Suggested Action
50
Table 5 Loopback Modes
51
Troubleshooting a Marginal Link
51
Device Login Issues
53
Pinpointing Problems with Device Logins
53
Media-Related Issues
55
Table 6 Component Test Descriptions
55
Segmented Fabrics
56
Table 7 Switch Component Tests
56
Testing a Port's External Transmit and Receive Path
56
Testing a Switch's Internal Components
56
Testing Components to and from the HBA
56
Reconciling Fabric Parameters Individually
57
Downloading a Correct Configuration
58
Reconciling a Domain ID Conflict
58
Port Mirroring
59
Reconciling Incompatible Software Features
59
In-Order Delivery
60
Port Mirroring Considerations
60
Supported Platforms
61
Table 8 Port Mirroring Platform Supportability
61
Adding a Port Mirror Connection
62
Configuring a Port to be a Mirror Port
62
Table 9 Maximum Number of Mirror Connections
62
Deleting a Port Mirror Connection
63
Displaying Port Mirror Connections
63
Chapter 4 Configuration
65
Configuration Upload and Download Issues
65
In this Chapter
65
Brocade Configuration Form
68
Gathering Additional Information
68
Chapter 5 Firmware Download Errors
71
Table 10 Brocade Configuration and Connection
68
Blade Troubleshooting Tips
71
In this Chapter
71
Firmware Download Issues
72
Troubleshooting the Firmwaredownload Command
75
Gathering Additional Information
75
USB Error Handling
75
Considerations for Downgrading Firmware
76
Preinstallation Messages
76
Blade Types
78
Firmware Versions
79
Platform
79
Routing
80
Chapter 6 Security
81
Table 11 USB Error Handling
76
In this Chapter
81
Passwords
81
Chapter 7 Virtual Fabrics
81
Device Authentication
82
Table 12 Password Recovery Options
82
Protocol and Certificate Management
83
Gathering Additional Information
83
Table 13 SSL Messages and Actions
83
Fips
84
Snmp
84
Gathering Additional Information
84
General Virtual Fabrics Troubleshooting
87
Chapter 10 Diagnostic Features
87
In this Chapter
87
Fabric Identification Issues
88
Logical Fabric Issues
88
Base Switch Issues
89
Logical Switch Issues
90
Switch Configuration Blade Compatibility
91
Gathering Additional Information
92
In this Chapter
93
Chapter 8 ISL Trunking
93
Link Issues
93
Buffer Credit Issues
94
Getting out of Buffer-Limited Mode
94
Chapter 9 Zoning
95
Overview of Corrective Action
95
In this Chapter
95
Verifying a Fabric Merge Problem
95
Verifying a TI Zone Problem
95
Segmented Fabrics
96
Table 14 Commands for Debugging Zoning
97
Zone Conflicts
97
Correcting a Fabric Merge Problem Quickly
98
Changing the Default Zone Access
99
Editing Zone Configuration Members
99
Reordering the Zone Member List
99
Checking for Fibre Channel Connectivity Problems
100
Checking for Zoning Problems
101
Gathering Additional Information
102
10 In this Chapter
103
Default Chapter
103
About Fabric os Diagnostics
103
In this Chapter
103
Diagnostic Information
103
Power-On Self Test
104
Disabling POST
106
Enabling POST
106
Switch Status
106
Viewing the Overall Status of the Switch
106
Table 15 Switch Summary Information
107
Table 16 VF Output Values
107
Displaying Switch Information
107
Table 17 Switchshow Command Output
108
Displaying the Uptime for a Switch
108
Table 18 Port Type Support
109
Using the Spinfab and Porttest Commands
109
Debugging Spinfab Errors
109
Clearing the Error Counters
111
Enabling a Port
111
Disabling a Port
111
Diagnostic Port
112
Disabling D_Port
114
D_Port Limitations
115
Port Information
115
Viewing the Status of a Port
115
Displaying the Port Statistics
116
Displaying a Summary of Port Errors for a Switch
117
Table 19 Error Summary Description
118
Equipment Status
118
Checking the Temperature, Fan, and Power Supply
118
Checking the Status of the Fans
119
Checking the Status of a Power Supply
119
Checking Temperature Status
120
System Message Log
120
Displaying the System Message Log, with no Page Breaks
121
One Message at a Time
121
Clearing the System Message Log
121
Port Log
121
Viewing the Port Log
121
Table 20 Commands for Port Log Management
122
Table 21 Fabric os to UNIX Message Severities
123
Syslogd Configuration
123
Configuring the Host
123
Configuring the Switch
124
Automatic Trace Dump Transfers
125
Specifying a Remote Server
125
Enabling the Automatic Transfer of Trace Dumps
125
Setting up Periodic Checking of the Remote Server
125
Saving Comprehensive Diagnostic Files to the Server
126
Table 22 Switchtype to B-Series Model Converter
128
Table 23 B-Series Blade Model Descriptions
128
Appendix A Switch Type and Blade ID
129
Appendix B Hexadecimal
129
Hexadecimal Overview
129
Example of Hexadecimal Triplet Conversion
129
Table 24 Decimal to Hex Conversion Table
130
Other manuals for HP SN3000B
Administrator's Guide
584 pages
Reference Guide
70 pages
Quick Start Instructions
8 pages
Specifications
18 pages
Quickspecs
20 pages
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HP SN3000B Specifications
General
Brand
HP
Model
SN3000B
Category
Switch
Language
English
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