Fabric OS Troubleshooting and Diagnostics Guide 9
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Building a case for your switch support provider
1
• Host information:
- OS version and patch level
- HBA type
- HBA firmware version
- HBA driver version
- Configuration settings
• Storage information:
- Disk/tape type
- Disk/tape firmware level
- Controller type
- Controller firmware level
- Configuration settings
- Storage software (such as EMC Control Center, Veritas SPC, etc.)
• If this is a Brocade DCX, DCX 8510 family, and DCX-4S enterprise-class platforms, are the CPs
in-sync? Yes or no.
• Use the haShow command to determine the answer.
• List out when and what were the last actions or changes made to the switch, the fabric, and
the SAN or metaSAN.
• In Table 3, list the environmental changes added to the network.
Gathering additional information
Below are features that require you to gather additional information. The additional information is
necessary in order for your switch support provider to effectively and efficiently troubleshoot your
issue. Refer to the chapter or document specified for the commands whose data you must capture:
• Configurations, see Chapter 3, “Connectivity”.
• Firmwaredownload, see Chapter 5, “Firmware Download Errors”.
• Trunking, see Chapter 8, “ISL Trunking”.
• Zoning, see Chapter 9, “Zoning”.
• FCIP tunnels, refer to the Fibre Channel over IP Administrator’s Guide.
• FICON, refer to the FICON Administrator’s Guide.
TABLE 3 Environmental changes
Type of Change Date when change occurred
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