HP TOUCHSMART 9100 Maintenance And Service Guide

6 Software Troubleshooting
Your computer uses the operating system and installed software programs during normal operation. If
your computer works improperly or stops because of the software, you may be able to repair it.
Some software repairs are as simple as restarting your computer, and others require performing a
system recovery from files on your hard disk drive.
Software Repair Overview
The most efficient way to repair software problems is simply to restart the computer or turn the computer
off completely and then power it back up again. If this does not work, then explore the following
methods for fixing your computer if you are experiencing software problems:
●
Updating Drivers
●
Microsoft System Restore
●
Software Program and Hardware Driver Reinstallation
●
System Recovery
Updating Drivers
A driver is a software program that enables your computer to communicate with an attached device,
such as a printer, hard disk drive, mouse, or keyboard.
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if
the new one does not solve your problem:
1. Click the Start button.
2. Type Device Manager into the Start Search box, and then click Device Manager to open the
Device Manager window.
3. Click the plus sign (+) to expand the type of device for which you want to update or rollback, (for
example, DVD/CD-ROM drives).
4. Double-click the specific item (for example, HP DVD Writer 640b).
56 Chapter 6 Software Troubleshooting

HP TOUCHSMART 9100 Specifications

General

Processor cache	2 MB
Processor cores	2
Processor family	Intel® Core™2 Duo
Processor frequency	2.1 GHz
Processor cache type	L3
Processor manufacturer	Intel
Processor front side bus	800 MHz
Chassis type	All-in-One
Display included	Yes
Cabling technology	10/100/1000Base-T(X)
Networking features	Gigabit Ethernet
Graphics card family	NVIDIA
Floppy drive installed	No
Parallel ports quantity	0
Maximum graphics card memory	- MB
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Number of processors installed	1
Internal memory	4 GB
Memory clock speed	1333 MHz
Internal memory type	DDR3-SDRAM
Maximum internal memory	- GB
HDD interface	SATA
Optical drive type	DVD Super Multi
Discrete graphics card model	NVIDIA GeForce 200
Operating system installed	Windows 7 Professional
USB 2.0 ports quantity	5
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Product color	Black
Country of origin	China

Weight and Dimensions

Depth (with stand)	72 mm
Width (with stand)	579 mm
Height (with stand)	447 mm
Weight (with stand)	11500 g