Problem Cause Solution
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a
disc or takes too long to start.
Disc has been inserted upside
down.
Reinsert the disc with the label facing up.
The DVD-ROM drive takes
longer to start because it has to
determine the type of media
played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit.
Windows does not detect the
CD-ROM or DVD-ROM drive.
1. Use Device Manager to remove or uninstall the
device in question.
2. Restart the workstation and allow Windows to detect
the device.
Recording audio CDs is difficult or
impossible.
Wrong or poor quality media
type.
1. Try using a slower recording speed.
2. Verify that you are using the correct media for the
drive.
3. Try a different brand of media. Quality varies widely
between manufacturers.
Table 5-16 CD-ROM and DVD problems (continued)
128 Chapter 5 System diagnostics and troubleshooting ENWW
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