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HP xw9400 User Manual
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Problem
Cause
Solution
8.
Under Device usage, verify the modem is enab
led.
9.
If there are further problems, click
Troubleshoot
and
follow the on-screen instructions.
Table 5-
17
Internet access
problems (continued
)
130
Chapter 5 System di
agnostics and troubleshooting
ENWW
137
139
Table of Contents
Default Chapter
3
Table of Contents
3
1 Product Overview
9
Product Features
10
Exploded View
10
Front Panel Components
11
Rear Panel Components
12
Serial Number and COA Label Location
13
Product Specifications
14
Power Supply and Cooling
14
Power Supply Specifications
15
Power Consumption and Cooling
16
Power Cord Requirements
17
Resetting the Power Supply
17
System Fans and Airflow
17
Environmental Specifications
17
PCI Card Slot Power Specification
18
Chipkill Support
20
Energy Star
21
Energy Star Compliance
21
2 Installing or Restoring the Operating System
23
Installing the Operating System and Software
24
Microsoft Windows XP Professional
24
Installing or Upgrading Device Drivers
24
Linux-Preinstalled Workstations
24
Starting the Linux Operating System
24
Upgrading Device Drivers
24
Linux-Enabled Workstations
25
Installing the Linux Operating System
25
Red hat Activation
25
Verifying Hardware Compatibility
25
HP Software
26
Restoring the Operating System
27
Restoring the Windows Operating System
27
Creating a Restoreplus! CD
27
Restoring from Restoreplus! Cds
27
Restoring from Restoreplus! on the Recovery Partition
27
The Restoreplus! Process
27
HP Backup and Recovery Manager Restore Points
28
Ordering Backup Software
28
Reclaiming Hard Disk Space from the Recovery Partition
28
Restoring from the HP Backup and Recovery Manager Restore Point CD/Dvds
28
Restoring from the HP Backup and Recovery Manager Restore Point on the Recovery Partition
28
Restoring the Linux Operating System
29
Downloading the Latest HP Driver CD Contents
29
Installing the Operating System with the HP Driver CD Contents
29
Protecting the Software
30
3 System Management
31
Computer Setup (F10) Utility
32
Bios Rom
33
Using Computer Setup (F10) Utility
33
Computer Setup (F10) Utility Menu
34
Desktop Management
42
Initial Configuration and Deployment
42
Remote System Installation
42
Managing and Updating Software
43
Altiris Client Management Solutions
43
HP Client Manager Software
43
Proactive Change Notification
44
Subscriber's Choice
44
System Software Manager
44
ROM Flash
45
Failsafe Boot Block ROM
45
Hpqflash
45
Remote ROM Flash
45
Replicating the Setup
46
Copying to a Single Workstation
47
Copying to Multiple Workstations
47
Dual-State Power Button
48
Worldwide Web Site
48
Building Blocks and Partners
49
Asset Tracking and Security
49
Password Security
50
Establishing a Power-On Password in the Computer Setup (F10) Utility
51
Establishing a Setup Password in the Computer Setup (F10) Utility
51
Changing a Power-On or Setup Password
52
Entering a Power-On Password
52
Entering a Setup Password
52
Deleting a Power-On or Setup Password
53
National Keyboard Delimiter Characters
53
Clearing Passwords
54
Hood Sensor (Smart Cover Sensor)
54
Setting the Hood Sensor Protection Level
54
Access Panel Key Lock
55
Cable Lock Provision (Optional)
55
Security Lock (Optional)
55
Universal Chassis Clamp Lock (Optional)
55
Fault Notification and Recovery
55
Drive Protection System
55
ECC Fault Prediction and Pre-Failure Warranty
55
Thermal Sensors
56
4 Removal and Replacement Procedures
57
Service Considerations
58
Read Cautions, Warnings, and Safety Precautions
58
Electrostatic Discharge Information
58
Generating Static
58
Grounding the Work Area
59
Personal Grounding Methods and Equipment
59
Preventing Electrostatic Damage to Equipment
59
Recommended Materials and Equipment
60
Required Tools and Software
60
Screws
60
Special Handling of Components
60
Cables and Connectors
61
Hard Drives
61
Lithium Coin Cell Battery
61
Customer Self Repair
62
Pre-Disassembly Procedures
63
System Board Components
64
System Board Architecture
66
Removing and Replacing Components
67
Disassembly Order
67
Security Lock (Optional)
69
Cable Lock (Optional)
69
Access Panel
69
Front Bezel
70
Bezel Blanks
71
Hood Sensor (Smart Cover Sensor)
72
Front Panel I/O Device Assembly
72
Power Button Assembly and System Speaker
73
Power Supply
75
System Fan
75
Memory Fan
76
Memory
77
Memory Module Features
77
Memory Module Requirements
77
Removing Memory Module
78
Installing a Memory Module
79
PCI Slots
81
PCI Retainer
81
Installing the PCI Retainer
82
Removing the PCI Retainer
82
PCI Express
83
PCI Retention Clamp
83
Removing PCI or PCI Express Cards
84
PCI or PCI Express Installation
85
Front Fan Removal
86
Battery
88
Power Connections to Drives
89
Optical Drive
91
Replacing the SATA Optical Drive Data Cable
92
Diskette Drive (Optional)
92
Hard Drive
95
Removing a Hard Drive
95
Replacing a Hard Drive
95
Installing a Hard Drive
96
Installing a Hard Drive in the Fifth Hard Drive Bay
98
Processor Heatsink
99
Removing the CPU Heatsink
99
Replacing the CPU Heatsink
100
Processor
102
Removing the Processor
102
Replacing the Processor
104
System Board
104
Removing the System Board
104
Replacing the System Board
105
5 System Diagnostics and Troubleshooting
107
E-Support
108
Help and Support Center and E-Support
108
Troubleshooting Checklist
109
LED Color Definitions
110
HP Insight Diagnostics Offline Edition
111
Key Features and Benefits
111
Theory of Operation
111
Download the ISO Image
111
User Interface
112
Navigation
112
Survey Tab
112
Test Tab
112
Status Tab
113
Log Tab
113
Help Tab
114
Starting the Diagnostic Utility from CD
114
Diagnostic Error Codes
115
Diagnostic Light Codes
115
Troubleshooting Scenarios and Solutions
118
Solving Minor Problems
118
Solving Power Supply Problems
119
Testing Power Supply
119
Solving Diskette Problems
121
Solving Hard Drive Problems
123
Solving Display Problems
124
Solving Audio Problems
127
Solving Printer Problems
128
Solving Keyboard and Mouse Problems
129
Solving Front Panel Component Problems
129
Solving Hardware Installation Problems
130
Solving Network Problems
132
Solving Memory Problems
134
Solving Processor Problems
135
Solving CD-ROM and DVD Problems
135
Solving Internet Access Problems
137
POST Error Messages
139
Appendix A SAS Devices
147
Supported SAS RAID Configurations
148
SAS RAID 0 (IS) Configuration
149
SAS RAID 1 (IM) Configuration
150
SAS RAID 1E (IME) Configuration
151
Changing Boot Order
152
Appendix B SATA Devices
153
Enable SATA RAID Option in BIOS
154
Configuring a SATA RAID Array
155
Changing Boot Order
156
Deleting RAID Volumes
157
Appendix C Connector Pins
159
Connector Pin Descriptions
160
D System Board Designators
169
Appendix D System Board Designators
170
Appendix E Power Cord Set Requirements
173
Appendix F Routine Care
175
General Cleaning Safety Precautions
176
Maximizing the Airflow
177
Cleaning the Workstation Case
178
Cleaning the Keyboard
179
Cleaning the Monitor
180
Cleaning the Mouse
181
Appendix G Additional Password Security and Resetting CMOS
183
Resetting the Password Jumper
184
Clearing and Resetting the CMOS
185
Using the CMOS Button
185
Using the Computer Setup Utility to Reset CMOS
186
Initial Troubleshooting
188
No Power
189
No Power, Part 1
189
No Power, Part 2
190
No Power, Part 3
190
No Video
192
No Video, Part 1
192
No Video, Part 2
193
No Video, Part 3
193
Error Messages
195
Error Messages, Part 1
195
Error Messages, Part 2
196
Error Messages, Part 3
196
No Operating System Loading
198
No Operating System Loading from Hard Drive
199
No Operating Loading from Hard Drive, Part 1
199
No Operating System Loading from Hard Drive, Part 2
200
No Operating System Loading from Hard Drive, Part 3
200
No Operating System Loading from Diskette Drive
202
No Operating System Loading from Optical Drive
203
No Operating System Loading from Network
204
Non-Functioning Device
205
Appendix I PCI Bus Layout
207
PCI Bus Layout and Device List
208
Other manuals for HP xw9400
Quickspecs
47 pages
Disassembly Instructions
18 pages
Hardware Setup Guide
56 pages
4
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HP xw9400 Specifications
General
Brand
HP
Model
xw9400
Category
Desktop
Language
English
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