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8 Diagnostics and minor troubleshooting

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Contacting support

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Locating ID labels

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Locating warranty information

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HP troubleshooting resources and tools

Contacting support

At times you might encounter an issue that requires support. Before you contact support, do the following:

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Have the workstation readily accessible.

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Write down the workstation serial numbers, product numbers, model names, and model numbers and

have them in front of you.

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Note any applicable error messages.

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Note any add-on options.

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Note the operating system.

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Note any third-party hardware or software.

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Note the details of any blinking LEDs on the front of the workstation.

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Note the applications you were using when you encountered the problem.

NOTE: When contacting HP for service or support, you might be asked for the product number (example:

PS988AV) of the workstation. If the workstation has a product number, it is generally located next to the 10-

or 12-digit serial number of the workstation.

NOTE: On most models, the serial number and product number labels can be found on the top or side panel

and at the rear of the workstation.

To nd the appropriate contact information, go to http://www.hp.com/support. Under HP Customer Support,

select Contact Support. Follow the instructions to locate the appropriate contact information.

Contacting support 37

HP Z238 User Manual

Other manuals for HP Z238