LP-179 Rev. 6.7.16
46
Phoenix® Gas Water Heater and Solar Gas Water Heater
Limited Warranty
For Residential and Commercial Use
HTP warrants each Phoenix® water heater and its parts to be
free from defects in materials and workmanship according to the
following terms, conditions, and time periods. UNLESS OTHERWISE
NOTED THESE WARRANTIES COMMENCE ON THE DATE OF
INSTALLATION. This limited warranty is only available to the
original owner of this water heater, and is non-transferable.
Residential Use Warranty
(Seven (7) years – Tank, One (1) year – Parts)
“Residential” setting shall mean water heater usage in a single
family dwelling, or usage in a multiple family dwelling, provided
that the water heater services only one (1) dwelling in which the
original consumer purchaser resides on a permanent basis and
operating temperatures do not exceed 140
o
F.
Commercial Use Warranty
(Three (3) years – Tank, One (1) year – Parts)
Water heaters used in a commercial setting shall mean any usage
not falling within the definition of a “residential” setting.
COVERAGE
A. During the first year after the original date of installation in the
dwelling, HTP warrants that it will repair or replace, at its option,
any defective or malfunctioning component of the water heater with
a component of equivalent size and current model. Replacement
components will be warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water
within the above-stated warranty periods due to defective material
or workmanship, malfunction, or failure to comply with the above
warranty, HTP will replace the defective or malfunctioning water
heater with a replacement of the nearest comparable model
available at the time of replacement. The replacement water heater
will be warranted for the unexpired portion of the applicable warranty
period of the original water heater.
C. In the event of a leakage of water of a replacement water heater
due to defective material or workmanship, malfunction, or failure to
comply with the above warranty, HTP reserves the right to refund
to the original purchaser the published wholesale price available at
the date of manufacture of the original water heater.
D. If government regulations, industry certification, or similar
standards require the replacement water heater or part(s) to have
features not found in the defective water heater or part(s), you will
be charged the difference in price represented by those required
features. If you pay the price difference for those required features
and/or to upgrade the size and/or other features available on a
new replacement water heater or part(s), you will also receive a
complete new limited warranty for that replacement water heater
or part(s).
E. If at the time of a request for service the purchaser cannot
provide a copy of the original sales receipt or the warranty card
registration, the warranty period for the water heater shall then be
deemed to have commenced thirty (30) days after the date of
manufacture of the water heater and NOT the date of installation
of the water heater.
F. This warranty extends only to Phoenix® Gas Water Heaters or
Solar Gas Water Heaters utilized in heating applications that have
been properly installed by qualified professionals based upon the
manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the original consumer
purchaser that repair, replacement, or refund are the exclusive
remedies of the original consumer purchaser.
OWNER RESPONSIBILITIES
To avoid the exclusion list in this warranty, the owner or installer
must:
1. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions.
Preventive maintenance can help avoid any unnecessary breakdown
of your water heater and keep it running at optimum efficiency.
2. Maintain all related heating components in good operating
condition.
3. Check all condensate lines to confirm that all condensate drains
properly from the water heater.
4. Use the water heater in an open system, or in a closed system
with a properly sized and installed thermal expansion tank.
5. Use the water heater at water pressures not exceeding the
working pressure shown on the rating plate.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualified heating installer/
service technician.
3. Service trips to teach you how to install, use, maintain, or to
bring the water heater installation into compliance with local building
codes and regulations.
4. Failure to locate the water heater in an area where leakage of
the tank or water line connections and the combination temperature
and relief valve will not result in damage to the area adjacent to
the water heater or lower floors of the structure.
5. Any failed components of the heat system not manufactured by
HTP as part of the water heater.
6. Water heaters repaired or altered without the prior written
approval of HTP.
7. Damages, malfunctions, or failures resulting from failure to install
the water heater in accordance with applicable building codes/
ordinances or good plumbing and electrical trade practices.
8. Damages, malfunctions, or failures resulting from improper
installation, failure to operate the water heater at pressures not
exceeding the working pressure shown on the rating plate, or failure
to operate and maintain the water heater in accordance with the
manufacturer’s provided instructions.
9. Failure to operate the water heater in an open system, or in a
closed system with a properly sized and installed thermal expansion
tank.
10. Failure or performance problems caused by improper sizing of
the water heater, expansion device, piping, or the gas supply line,
the venting connection, combustion air openings, electric service
voltage, wiring or fusing.
11. Damages, malfunctions, or failures caused by improper
conversion from natural gas to LP gas or LP gas to natural gas.
12. Damages, malfunctions, or failures caused by operating the
water heater with modified, altered, or unapproved parts.
13. Damages, malfunctions, or failures caused by abuse, accident,
fire, flood, freeze, lightning, acts of God and the like.
14. Tank failures (leaks) caused by operating the water heater in a
corrosive or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating the
water heater with an empty or partially empty tank (“dry firing”),
or failures caused by operating the water heater when it is not
supplied with potable water, free to circulate at all times.
16. Failure of the heater due to the accumulation of solid materials
and lime deposits.
17. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS – Sodium less than
20mGL. Water pH between 6.0 and 8.0. Hardness less than 7
grains. Chlorine concentration less than 100 ppm.
18. Any damages, malfunctions, or failures resulting from the use
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