INT-PIP20 Performance problems: For use by authorized service providers.
This procedure analyzes system performance problems.
Look at the Product Activity Log and determine if any hardware errors occurred at the same time that the
performance problem occurred. Did any hardware problems occur at the same time that the performance
problem occurred?
v Yes: Correct the hardware errors.
This ends the procedure.
v No: The performance problems are not related to hardware. Perform the following:
1. Ask the customer if they have asked software level one support for any software PTFs that relate to
this problem.
2. Recommend that the customer install a cumulative PTF package if they have not done so in the
past three months.
3. Inform the customer that performance could possibly be improved by having a system engineer
analyze the conditions.
4. Inform the customer that IBM has a Performance Tools Licensed Program Product (5728-PT1) for
sale. This helps determine the areas of the system that need tuning.
This
ends the procedure.
INT-PIP24
Service processor data collection: For use by authorized service providers.
The service processor reported a suspected intermittent problem. It is important that you collect data for
this problem so that the problem can be corrected. Use this procedure to collect the data.
There are three different ways the system can display the SRC. Please follow the instructions for the
correct display method, defined as follows:
v If this SRC is displayed in the system error log, then record all of the SRC data words, save all of the
error log data and contact your next level of support to submit an APAR.
v If the control panel is displaying SRC data words scrolling automatically through control panel functions
11, 12 and 13, and the control panel user interface buttons are not responding, then perform
“SP-PIP42” on page 214 instead of using this procedure.
v If the SRC is displayed at the control panel, and the control panel user interface buttons respond
normally, then record all of the SRC words.
Do not perform an IPL until you perform a storage dump of the service processor. To get a storage dump
of the service processor, perform the following:
1. Record the complete system reference code (SRC) (functions 11 through 13 and 20) on the Problem
summary form (see Problem summary form).
2. To start a storage dump of the service processor, do the following:
a. Select control panel function 25 and press Enter.
b. Select control panel function 26 and press Enter to enable functions 54 through 70.
c. Select function 70 (CFIOP Storage Dump) on the control panel and press Enter.
d. Wait for the completion SRC or control panel function 01 display to appear on the control panel.
3.
Perform the following:
a. Power off the system (see Power on/off the system and logical partitions).
b. Power on the system in Manual mode.
c. Wait for the system to complete the IPL to dedicated service tool (DST) (the control panel SRCs go
beyond C6xx 4103).
Is a display shown on the console?
v Yes: Continue with the next step.
Analyze hardware problems 115
To Next Page
Loading...
Need help?
General