10-23
Troubleshooting > Troubleshooting
Responding to Messages
If the touch panel or the computer displays any of these messages, follow the corresponding procedure.
A
When contacting us, the serial number will be necessary. To check the serial number, refer to the following:
Display for Device Information (page 2-16)
Message Checkpoints Corrective Actions
Reference
Page
Acceptable fold count
exceeded.
Is the acceptable number of
sheets exceeded?
Select [Continue] to print using
Fold per acceptable number of
sheets. Select [Cancel] to
cancel the job.
—
Acceptable staple
count exceeded.
*1
*1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time
elapses. For details on Auto Error Clear, refer to the following:
Auto Error Clear
(page 8-50)
Is the acceptable number of
sheets exceeded?
Select [Continue] to print
without using Staple. Select
[Cancel] to cancel the job.
—
Access point was not
detected.
― Check if the access point has
been set correctly.
―
Activation error. ― Failed to activate the
application. Contact
administrator.
―
― Expansion Authentication is
disabled. Turn the power switch
off and on. If the error exists,
contact administrator.
―
Add paper in cassette
#.
Is the indicated cassette out of
paper?
Load paper.
Select the available paper.
Select [Continue] to print.
page 3-2
Are five or less envelopes
loaded in the cassette?
Pull the cassette and loosen the
paper length and width guides
slightly.
―
Add paper in
multipurpose tray.
Is the paper of the selected size
loaded in the multipurpose tray?
Load paper.
Select the available paper.
Select [Continue] to print.
page 5-2
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Weight and Dimensions
