Troubleshooting
Display problems
Problem: When I turn on the machine, nothing appears on the screen.
Solution:
1. Make sure that:
v The battery is installed correctly.
v The AC adapter is connected to the computer and the power cord is plugged
into a working electrical outlet.
v The computer is turned on. (Turn the power button on again for confirmation.)
2.
If a user password is set:
a. Press any key to display the prompt for the user password. If the brightness
level of the screen is low, increase it by pressing the Fn + ↑.
b. Type the correct password and press Enter.
3.
If these items are set properly, and the screen remains blank, have the computer
serviced.
Problem: When I turn on the computer, only a white cursor appears on a blank screen.
Solution: Restore the entire contents of your hard disk to the original factory contents using
Product Recovery Program. If you still see only the cursor on the screen, have the
computer serviced.
Chapter 4. Troubleshooting 47
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