Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is solved. Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Do Please wait and Ready appear on the printer display?
The problem is solved. Turn off the printer,
and then contact
customer support.
Option problems
Cannot detect memory card
Action Yes No
Make sure the memory card is installed.
a Install the memory card. For more information, see “Installing a
memory card” on page 28.
Note: Check if the memory card is securely connected to the printer
controller board.
b Print a menu settings page, and then check if the card is listed in the
Installed Options list.
Is the card listed in the Installed Options list?
The problem is solved. Contact
customer
support.
Cannot detect internal option
Action Yes No
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Does the internal option operate correctly?
The problem is solved. Go to step 2.
Step 2
Check if the internal option is properly installed in the controller board.
a Turn off the printer.
b Unplug the power cord from the electrical outlet.
c Make sure the internal option is installed in the appropriate connector
in the controller board.
d Turn the printer back on.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the controller
board.
Troubleshooting 188
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