Part Number 000007345 2/14 43
Section 5
Customer Support
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem Possible Cause To Correct
Ice machine does not operate. No electrical power to the ice machine
and/or condensing unit.
Replace the fuse/reset the breaker/turn
on the main switch.
High pressure cutout tripping. Clean condenser coil. (See Section 4)
Energy Saver or other field entered
programming is stopping ice machine.
Reset to factory defaults. (See Section 3)
Water curtain off or stuck open. Water curtain must be installed and
swinging freely.
Ice machine is not turned on. Press power button, display must
indicate “Ice Making”.
Ice machine stops, and can be restarted
by pressing the power switch.
Safety limit feature stopping the ice
machine.
Refer to “Safety Limit Feature” on the
next page.
Ice machine does not release ice or is
slow to harvest.
Ice machine is dirty. Clean and sanitize the ice machine.
(See Section 4)
Ice machine is not level. Level the ice machine. (See Section 2)
Low air temperature around ice machine
head section.
Air temperature must be at least 35°F
(2°C).
Ice machine does not cycle into harvest
mode.
The six-minute freeze time lock-in has
not expired yet.
Wait for the freeze lock-in to expire.
Ice thickness probe is dirty. Clean and sanitize the ice machine.
(See Section 4)
Ice thickness probe is disconnected. Connect the probe to the control board.
Ice thickness probe is out of adjustment. Adjust the ice thickness probe.
(See Section 3)
Uneven ice fill (thin at the top of
evaporator).
Verify sufficient water level in sump
trough. Contact a qualified service
company to check refrigeration system.
Ice quality is poor (soft or not clear). Poor incoming water quality. Contact a qualified service company
to test the quality of the incoming
water and make appropriate filter
recommendations.
Water filtration is poor. Replace the filter.
Ice machine is dirty. Clean and sanitize the ice machine.
(See Section 4)
Water dump valve is not working. Disassemble and clean the water dump
valve. (See Section 4)
Water softener is working improperly
(if applicable).
Repair the water softener.
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