Vision System Manual
225
Matrix
Appendix D: Troubleshooting
Vision is not turning ON
• Please check the Mains Power.
• Please check the Switch.
• Please check the Main Fuse (315mA).
• Please check the MOV (275/14).
• Please check for loose connection of PT3 connector.
• Please contact authorised Matrix dealer.
Vision does not work in power down mode
• Check the battery power. The battery should be charged properly.
• Check the Battery connector and the battery cable for any open circuit.
• Please contact authorized Matrix dealer.
One Station is not working
• Please change the telephone instrument and check.
• Please check wiring of that Station.
• Please contact authorised Matrix dealer.
When I call 21 Station the call goes to 22
• Dial 130 from 21 (your call might have been forwarded).
Station not ringing
• Check ringer volume of the telephone instrument.
• Try replacing the telephone instrument.
• Dial 130 to disable call forward/call follow me feature.
Station found busy
• Check whether hook-set is properly kept on the cradle.
• Try replacing telephone instrument.
• Check wiring.
Station cannot dial
• Try replacing telephone instrument.
• Ensure dialling is not disabled through programming.
Incoming Call does not land correctly
• Ensure proper programming of trunk landing group for the trunk.
• Check for Call Privacy from incoming calls.
• Check the Time programmed in the PBX. This is a time sensitive feature.
CLI Number does not come on the Station
• Please check up with your Telephone Company (Service Provider) for CLI facility.
• Please check whether the Station where you are checking CLI function is programmed as CLI Phone.
• Please contact authorised Matrix dealer.
There is lot of hum on PAS port.
• Please check PAS port.
• Please check the amplifier.
• Please check for any open in the wiring.
• Please check for any mismatch of speaker and amplifier.
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