Matrix Vision User Manual

Vision System Manual
63
Matrix
Call Transfer
What’s this?
Vision offers four types of call transfer:
• Call Transfer-Screened.
• Call Transfer-While ringing.
• Call Transfer-On busy.
• Call Transfer-Trunk-to-Trunk.
Call Transfer-Screened
• This is normal call transfer and the most widely used.
• Operators can use this method to transfer incoming calls.
How to use it?
1 Speech with trunk.
2
Dial
Flash.
Dial tone
3
Dial
Station.
Ring back tone
4 Wait for the station to answer. Speech when ring answered.
5 Put the handset. Call is transferred.
Call Transfer-While Ringing
• Transfer a call without waiting for the destination to answer.
• An operator can use this feature when there are other calls pending and she cannot wait for the station to
respond to intimate the call.
• This is also known as “Wait For Ring Transfer”.
• If the called station does not respond to the ring within 45 seconds, the call comes back to the station that
transferred the call. This is same as Ring back tone timer.
• If the station that transferred the call is free at the time of call return, caller gets ring.
• If the station that transferred the call is busy at the time of call return and if it was an internal call transfer
then the caller gets error tone.
• If the station that transferred the call is busy at the time of call return and if it was a trunk call transfer then
the system gives beeps to the station who transferred the call [provided privacy against beeps is not
enabled].
How to use it?
1 Speech with trunk.
2 Dial
Flash.
Dial tone
3 Dial
Station.
Ring back tone
4 Put the handset.
Call Transfer-On Busy
What’s this?
• Transfer a call on a station already in speech with some other person.
• Operators can transfer calls without even checking for the status of the destination station.
• This is also known as “Blind Transfer”.
• The busy destination station gets intrusion tone. He can speak to the calling person by dialing ‘Flash’
• A call can be transferred on busy station only if it is not programmed with call privacy from trunk call.
• If the called station does not respond to the intrusion tone within 45 seconds, the call comes back to the
station that transferred the call.
• If the station that transferred the call is free at the time of call return, caller gets ring.
• If the station that transferred the call is busy at the time of call return and if it was an internal call transfer
then the caller gets busy tone.

Matrix Vision Specifications

General

Brand	Matrix
Model	Vision
Category	PBX
Language	English