OCULUS Pentacam AXL User Manual

15 Troubleshooting
Instruction Manual Pentacam® AXL (G/70100/EN 1121 Rev04) 67 / 85
15 Troubleshooting
Attention
If an error occurs which you are unable to correct by following the
instructions below, label the device as "out of order" and contact our
service department or an authorised distributor.
Error Possible cause Remedy
After you have started the
Pentacam® AXL program (sec. 9,
page 25), the following dialog box
appears: "No communication with
Pentacam!"..
No power to the power adapter Check whether the indicator light
on the power supply is on. If not,
connect the power supply to the
mains.
Connection cable of the
Pentacam® AXL is not plugged
properly.
Check wether
 the power supply cable is
correctly attached to the
Pentacam® AXL.
 the blue slit light is visible in
the Scan menu (sec. 10,
page 27).
 the USB connector is properly
inserted
Software/hardware problems Switch the Pentacam® AXL off and
restart the PC. Switch the
Pentacam® AXL on as soon as
Patient Data Management
becomes active. When you start
the Pentacam® AXL program, the
message, "Load Bootloader" must
appear.
Contact the service department or
your authorised distributor.

OCULUS Pentacam AXL Specifications

General

Brand	OCULUS
Model	Pentacam AXL
Category	Medical Equipment
Language	English