10.2 Using SMB 57
10.2 Using SMB
This section provides information on the possible causes, verifying methods and
recommended actions pertaining to errors which may occur when the printer is used with
SMB.
The Printer Is Not Found
The Printer Is Not Printing
Cause Verification Action
The transport protocol
used by the client
computer and printer is
different.
On the client computer, you can find the
printer when searching it as another
computer ([Start] > [Find] > [Other computer])
but not when searching for it in the Network
Neighborhood.
Specify similar transport protocol for SMB in
the printer and every client computer.
There are multiple
browsers.
(same as above) When there are multiple client computers
within the same workgroup, change the [Auto
Master Mode] in the [config.txt] file to [Off],
and then reboot the printer.
The network (subnet) is
wrong.
(same as above) When the printer and the client computer are
in different networks, contact your system
administrator.
Name search of the host
name is not working
correctly (for TCP/IP)
When specifying the printer IP address and
the relevant Host Name do not respond to the
PING command issued.
Check the settings of the [config.txt] file
(WINS Primary Server, WINS Secondary
Server, Subnet Mask) with the settings on the
client computer (e.g. WINS, DNS, LMHOST).
The host name specified
already exists in the
printer.
Check if Status of SMB on the [System
Settings List] indicates that the host name is
repetitive.
Change the [Host Name] of the [config.txt] file
to another name not in use.
Or, change the host name used by
OkiWebRemote to another name not in use.
Or, reset the printer settings to default values.
Cause Verification Action
The printer is processing
print instructions from
other client computers.
(only for non-spool mode)
Check if the printer is processing print
instructions. (An error message about
insufficient memory for waiting print jobs is
displayed.)
After the printer has processed the print
instructions, send a print job to the printer or
at the printer, change the mode to spool
mode.
The printer has exceeded
the maximum number of
connections allowed.
Check if the printer is processing requests
(e.g. print instruction, status enquiry) from
multiple client computers at the same time.
(An error message about remote computer
cannot be used is displayed.)
Wait for a while, then send the print
instruction again.
Or, increase the value of [Maximum
Sessions] on the [config.txt] file, and then
reboot the printer.
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