En
101
14
Additional information
Symptom Causes Remedy
When the Wiring Navi,
Interactive Manual,
Glossary or
Software Update is
launched, a warning
about security protec-
tion appears on the
browser.
This is because of the browser’s
security function.
This is not a problem. Perform the operation to
authorize the blocked contents.
AVNavigator cannot be
installed.
An error message may appear
if there are not enough system
resources available.
Re-start the PC, then start the installer (AVNV_XXX_
xxx.exe) with no other applications active.
Installation of AVNavigator may
fail because of incompatibilities
with other applications.
Try the following, in the order indicated.
1. If there are any other applications active, exit
the other applications and try starting the installer
(AVNV_XXX_xxx.exe) again.
2. If that does not work, try restarting your PC, and
starting the installer (AVNV_XXX_xxx.exe) with no
other applications active.
Software updating
does not operate well.
There may be a problem with
your Internet Service Provider’s
network.
Contact your contracted provider.
USB interface
Symptoms Causes Remedies
The folders/files stored
on a USB memory
device are not dis-
played.
The folders/files are currently
stored in a region other than
the FAT (File Allocation Table)
region.
Store the folders/files in the FAT region.
The number of levels in a folder
is more than 8.
Limit the maximum number of levels in a folder to
8 (page 39).
There are more than 30 000
folders/files stored in a USB
memory device.
Limit the maximum number of folders/files stored in
a USB memory device to 30 000 (page 39).
The audio files are copyrighted. Copyrighted audio files stored on a USB memory
device cannot be played back (page 39).
Symptoms Causes Remedies
A USB memory device
is not recognized.
The USB memory device does
not support the mass storage
class specifications.
Try using a USB memory device compatible with
the mass storage class specifications. Note that
there are cases where even the audio files stored
on a USB memory device compatible with the mass
storage class specifications are not played back on
this receiver (page 39).
Connect the USB memory device and switch on this
receiver (page 31).
A USB hub is currently being
used.
This receiver does not support USB hubs (page 39).
This receiver recognizes the
USB memory device as a fraud.
Switch off and on again this receiver.
A USB memory device
is connected and dis-
played, but the audio
files stored on the USB
memory device cannot
be played back.
Some formats of USB memory
devices, including FAT 12, NTFS,
and HFS, cannot be played back
on this receiver.
Check whether the format of your USB memory
device is either FAT 16 or FAT 32. Note that the FAT
12, NTFS, and HFS formats cannot be played back
on this receiver (page 39).
The file format cannot be prop-
erly played back on this receiver.
See the list of file formats that can be played back
on this receiver (page 41).
Cannot detect USB
keyboard.
The USB keyboard is routed
through a USB hub.
This receiver is not compatible with USB hubs. Plug
the keyboard directly into the receiver.
A PS2 keyboard is routed
through a PS2/USB connector.
PS2 keyboards cannot be used with this receiver,
even if routed through a PS2/USB connector. Use a
USB keyboard.
Keyboard is not a USB HID
Class device.
Some devices will not be detected. Use a USB HID
Class keyboard.
Cannot enter correct
text using the USB
keyboard.
Keyboard is not US-international
layout keyboard.
Use a US-international layout keyboard. NB: Some
characters cannot be entered.
HOME MEDIA GALLERY
Symptoms Causes Remedies
Cannot access the
network.
The LAN cable is not firmly
connected.
Firmly connect the LAN cable (page 30).
The router is not switched on. Switch on the router.
Internet security software is cur-
rently installed in the connected
component.
There are cases where a component with Internet
security software installed cannot be accessed.
The audio component on
the network which has been
switched off is switched on.
Switch on the audio component on the network
before switching on this receiver.
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