40 Troubleshooting and Maintenance
5. Quality Setting. Change your quality setting. The lowest quality (fastest printing) may
not be sufficient for many photos or graphics. The highest quality setting may cause ink
to bleed on certain graphics in combination with certain label stock. Increasing the
quality increases print time because the printer makes more passes over the media.
6. Backup Print Head/Cartridge. The cartridge may be empty or defective. The Print
Head nozzle for one color could be clogged. The fastest way to diagnose a quality
problem is to have backup Print Heads and cartridges available for comparison testing.
If one color is missing, replace that color cartridge(s). Next try replacing the Print Head.
7. Defective Print Head/Cartridge Replacement Procedure.
If you think your Ink Cartridge/Print Head is defective, please contact tech support to
arrange for a replacement. Tech support may ask you to perform troubleshooting
before sending a replacement cartridge or Print Head.
Notes on Ink Cartridge/Print Head Replacement
• All replacements for defective cartridges or Print Heads must be processed through
Tech Support.
• To receive replacement cartridges, you may be required to send in your defective
cartridges/Print Head.
• Tech Support will perform the cleaning procedures and tests mentioned above on all
cartridges/Print Heads received.
• Tech Support will not replace cartridges with less than 50% ink remaining.
• Print Heads with zero percent life remaining will not be replaced.
• Print Heads with greater than zero percent life remaining prints may be replaced
depending on the description and circumstances of the failure at the discretion of
Primera Tech Support.
G. Replacing the Print Head
The Print Head may need to be replaced when the Print Head life monitor shows no life
remaining. You should purchase as spare Print Head when this life monitor is nearing 0%
remaining. You may continue using the Print Head until you notice print quality prob-
lems. To replace the Print Head follow the procedure below.
1. Open the Cover.
Lift Here
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General
Weight and Dimensions
