Problem Cause Solution
The image on the back side of
duplex printing has mottled
blank patches or is smudged.
Missing patches and smudges
are caused by moisture leaking
from the paper.
• Do not install the printer in
areas that are susceptible
to low temperature.
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details
about the proper way to
store paper, see page 59
"Paper Precautions".
White stripes appear on the
OHP.
Fragments of paper are stuck to
the OHP.
Use a dry cloth to wipe any
paper fragments off the back of
the OHP.
Additional Troubleshooting
Problem Causes Solutions
You hear a crunching noise
after inserting the tray into the
machine.
The tray is not inserted
completely into the machine.
Slide the tray into the machine
until it stops.
Printed pages fall off of the
output tray.
Paper may curl depending on
the paper size, type, or printing
conditions.
• Extend the extension tray
of the output tray.
• Load paper upside down
in the paper input tray.
• Remove the printed paper
one by one.
3. Troubleshooting
106