Unexpected Behavior
43
Media end is detected incorrectly (case 2)
[Problem]
”Media end” is detected despite of remaining the media.
[Cause/Technical reason]
Media is stuck on the platen.
Reasons why the media is stuck on the platen,
1. Media is sticky, and it is increased by heater temperature.
2. Static electricity is high because the humidity of the operating location is too low.
3. Friction is raising because platen is dirty.
[Solution]
1. Lower the heater temperature.
When it is too low, bleeding and blocking may appear.
Therefore, you should change setting little by a little while watching.
2. If the humidity in the location where the machine is under 40%, please adjust the
humidity with a humidifier.
(Operating Environments is describing in section “getting started” in the manual ”Operating
Instructions”.)
3. If ink is fixed on the platen, clean with a paper towel soaked in alcohol such as Solmix.
(Refer to the section "Cleaning the platen" in “Requests for Daily Care and Maintenance”.)
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