Appendix
A.3 Service and support
SIMATIC HMI IPC677C
264 Operating Instructions, 04/2013, A5E02722710-04
Basic protective measures against electrostatic discharge
● Ensure good equipotential bonding:
When handling electrostatic sensitive devices, ensure that your body, the workplace and
packaging are grounded. This prevents electrostatic charge.
● Avoid direct contact:
As a general rule, only touch electrostatic sensitive devices when this is unavoidable (e.g.
during maintenance work). Handle the modules without touching any chip pins or PCB
traces. In this way, the discharged energy can not affect the sensitive devices.
Discharge your body before you start taking any measurements on a module. Do so by
touching grounded metallic parts. Always use grounded measuring instruments.
A.3 Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support (http://www.siemens.com/auto
mation/service&support)
● Support request form (http://www.siemens.com/auto
mation/support-request)
● After-sales information system for SIMATIC PC / PG (http://www.siemens.com/asis
)
● SIMATIC Documentation Collection (http://www.siemens.com/simatic-tech-doku-portal
)
● Your local representative (http://www.siemens.com/automation/partner
)
● Training center (http://www.sitrain.com
)
● Industry Mall (http://mall.automation.siemens.com
)
When contacting your local representative or Technical Support, please have the following
information at hand:
● Order number of the device (MLFB)
● BIOS version (industry PC) or image version (HMI device)
● Installed additional hardware
● Installed additional software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
downloads are available on the Internet under "After Sales Information System SIMATIC
PC/PG" (see above).
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