SMC Networks D3CM1604 User Manual

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D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual
5 Troubleshooting Procedures
Successful troubleshooting requires a logical, consistent approach that narrows down the
source of a problem by ascertaining what is and isn't working until a single cause is
identified. This chapter provides suggestions for identifying and resolving problems in the
unlikely event you encounter a problem using the cable modem.
The topics covered in this chapter are:
Topic
Subtopics
Basic Troubleshooting Procedures
See page 44
Advanced Troubleshooting Procedures
 Troubleshooting Physical Network Problems (page 45)
 Troubleshooting Configuration Problems (page 46)
 Determining Your IP Address (page 46)
 Troubleshooting Software-Interaction Problems (page 49)
Specific Troubleshooting Procedures
 Cannot Log In to (page 50)
 Local Networked Devices Cannot Access the (page 50)
 Cannot Access the Internet (page 51)
 Cannot Access Networked Devices (page 52)
 Using the Ping Utility to Troubleshoot (page 52)
 Disconnects from the Internet (page 55)
 Slow Web Browsing (page 55)
 Error! Reference source not found. (page Error! Bookmark not
defined.)
 Cable Modem is Not Passing DHCP Address to a computer (page 56)
 Determining a Computer’s MAC Address (page 56)

SMC Networks D3CM1604 Specifications

General

Brand	SMC Networks
Model	D3CM1604
Category	Modem
Language	English