SMC Networks D3CM1604 User Manual

Troubleshooting Procedures
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D3CM1604 DOCSIS 3.0 Cable Modem Administrator Manual
Cable Modem is Not Passing DHCP Address to a computer
If the cable modem is not passing DHCP addresses to a computer over a wired or cable
connection:
1. Be sure the computer’s IP is not statically set already.
2. Release and renew the NIC’s IP address:
a. From the Windows task bar, click Start and select Run.
b. In the Open field, type cmd and click OK.
c. At the first command prompt, type ipconfig/release and press Enter.
d. At the next command prompt, type ipconfig/renew and press Enter.
3. For wired connections, be sure the physical cable connections are correct.
Determining a Computer’s MAC Address
The following sections describe how to obtain a computer’s MAC address.
Microsoft Windows
To determine the MAC address on a Windows computer:
1. From the Windows task bar, click Start and select Run.
2. In the Open field, type cmd and click OK. A DOS command window appears.
3. In the DOS command window, type ipconfig/all and press Enter.
4. This window displays your networking information. The MAC address appears as a
Physical Address below Ethernet adapter Local Area Connection. In the example in
Figure 5-4, the MAC address is 00-1E-8C-94-09-EA, which is the physical address of the
NIC card.
5. When you finish, type exit at the command prompt and press Enter to close the window.

SMC Networks D3CM1604 Specifications

General

Brand	SMC Networks
Model	D3CM1604
Category	Modem
Language	English