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Warranty Terms
When making a warranty claim, the customer must provide proof that the mainte-
nance and safety instructions have been thoroughly followed.
This warranty does not apply to defects which have arisen due to carelessness in fol-
lowing installation, operation and maintenance instructions.
Wallas-Marin Oy (the manufacturer) shall be liable for any defects in the raw material or manufacture
of the products and items sold by the importer for 2,000 operating hours or 24 months from the date of
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1. In the event of a defect:
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(2) months after the appearance of the defect. After the warranty period ends, a referral back to a
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of warranty eligibility.
c) For repairs under warranty, the customer must take the product to the place of purchase (the
seller is responsible for handling units with warranty issues), to an authorized repair shop or to
Wallas-Marin Oy factory service. Warranty service must be done by authorized Wallas repair
personnel. The warranty does not cover costs for the removal and reinstallation of the device or
for any damage in transit of a device that has been sent for repair. Warranty does not include any
transport costs. (Wallas is a return to base warranty). No warranty repairs are carried out while the
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d) The customer must provide the following information in writing for warranty service:
description of the problem.
a description of where and how the device was installed (photographs of the installation
may help)
product type and serial number, place and date of purchase
2. This warranty is not valid in the following cases when:
failure occurs as a result of components, which are not approved by the manufacturer, have
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the manufacturer.
the instructions for installation, operation or maintenance have not been followed.
storage or transport has been inappropriate.
a problem has resulted from an accident or damage, which Wallas has had no control over
(force majeure).
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age, damage due to dirt, water penetrating in to the unit or corrosion
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components, other than original Wallas spare parts or components, have been used in the
repair of the device.
repair by unauthorized service company
3. Warranty does not cover consumable or wear parts, which include: glow coil/plug, bottom mat or
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4. Repairs carried out during the warranty period do not renew or alter the original warranty period.
5. Indirect damages arising from a defective product are not covered by this warranty.
6. The warranty of Camper products is only valid for vehicle installations. The warranty does not ap-
ply to installations on boats or other facilities.
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8. In order to be able to provide high-standard services, the retailer has to keep up a register of buy-
ers for any technical information, adjustment or updating needs after the warranty period, so that
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