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Problem Solving
This section describes solutions to problems that you may come across while using the machine and CentreWare
Internet Services. The machine has certain built-in diagnostic capabilities to help identify problems and faults, and
displays error messages on the control panel and web browser, whenever problems or conflicts occur.
Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which you can identify the type of fault. Once a fault or
problem is identified, establish the probable cause, and then apply the appropriate solution.
• If a fault occurs, first refer to the screen messages and animated graphics and clear the fault in the order
specified.
• Also refer to the fault codes displayed on the touch screen in the Machine Status mode. Refer to Fault Codes
table on below for an explanation of some of the fault codes and corresponding corrective actions.
• Alternatively, contact a System Administrator for assistance.
• In some cases, it may be necessary to switch the machine off and then on.
CAUTION: Failure to leave at least 20 seconds between a power off and a power on can result in damage to the
hard disk in the machine.
• If the problem persists, or a message indicates that you should call for service.
NOTE: At the time of the power failure, because the machine is equipped with the hard disk drive, all the queued
jobs will be saved. The machine will resume processing queued jobs when the power to the machine is back on.
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