Xerox DocuMate 3125
User’s Guide
181
Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from working properly.
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner. Descriptions of the most common patterns are listed
below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
• Steady blue: indicates the scanner is ready to scan.
• Steady red: the scanner is busy or it is not connected to the computer.
• Blinking red: the scanner is reporting an error.
Error Codes
If your scanner experiences hardware problems, the status light turns red and will blink a specific number of times,
the status light will blink red, and the LED flashes an “E” then the error code number.
In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is plugged into
the scanner and computer. Make sure the power cord is plugged into the scanner and into a wall outlet.
Error
Code
Problem Description Solution
0 Scanner is not connected
to the computer. (The LED
does not flash “E” and the
status light remains blue.)
A cable may be loose. Check that the scanner’s cables are correctly
attached to the computer. If the scanner still does not connect, re-boot the
computer.
4 Paper jam Open the ADF cover and remove the jammed page. See Clearing Paper
Jams on page 169.
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