Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-2
Automatic Diagnostic Tools
This topic includes:
■ "PhaserSMART Technical Support" on page 4-2
■ "Front Panel i Button" on page 4-2
■ "PrintingScout" on page 4-2
Xerox provides several automatic diagnostic tools to help you produce and maintain print
quality.
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your printer to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
To access PhaserSMART Technical Support:
1. Go to www.phaserSMART.com.
2. Enter your printer’s IP address in the browser address window.
If you have other questions or problems, click the appropriate PhaserSMART Technical
Support topic to continue.
Front Panel i Button
The front panel information button, i button, on your printer provides a wealth of information
about your printer and how it works. You can press the i button at any time to get additional
information about the messages displayed on the front panel.
PrintingScout
PrintingScout, installed with your printer driver and available only with Windows,
automatically checks the printer status and sends instant notification to your computer if the
printer needs attention.
Whenever the printer is unable to print your document, the printer automatically sends an on-
screen message that provides helpful text and illustrations showing how to fix the printer.
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