9 FAQ ........................................................................................ 61
Q1: Failed to generate Diagnostic report ............................................ 61
Q2: How to print Diagnostic report ......................................................62
Q3: Failed to extract files .................................................................... 63
Q4: Mailbox supported ........................................................................63
Q5: How to make an appointment for remote support ........................ 63
Q6: How to generate and upload diagnostic log files ..........................63
Q7: How to switch languages ............................................................. 64
Q8: Failed to diagnose vehicle ............................................................64
Q9: Failed to activate or register .........................................................64
Q10: Failed to turn on when charging .................................................65
Q11: Failed to open the Diagnostic app ..............................................65
Q12: Can’t receive the email after sharing the diagnostic report ........ 65
11 WARRANTY & SERVICES .................................................65
12 COMPLIANCE INFORMATION ..........................................66
FCC Compliance .................................................................................66
CE ....................................................................................................... 68
UKCA .................................................................................................. 68
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