Q3: FAILED TO EXTRACT FILES
Since the XTOOL tablet is equipped with an Android system, you have to
confirm the system type of receiver.
For Android: supports transferring files via Bluetooth, USB cable, etc.;
For IOS: only supports transferring files through a wired connection
(Bluetooth connection is not available).
Q4: MAILBOX SUPPORTED
The Diagnostic tablet supports various mailboxes, including Hotmail,
outlook, yahoo, and Gmail, etc. When you set up the email, please make
sure that the email client configuration address you entered is correct.
Due to the adjustment of Google's security policy, from May 31, 2022, the
Android system of this device will no longer support users to log in to their
Gmail accounts in the mail client. To use the Gmail mailbox service,
please log in to the web version of Gmail in the browser.
Q5: HOW TO MAKE AN APPOINTMENT FOR REMOTE
SUPPORT
Please contact your dealer, or send an email to our technical support
center. (Email address: supporting@xtooltech.com) And our technical
support team will confirm the time of remote support with you.
Q6: HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG
FILES
The IP819 tablet will automatically generate and store the diagnostic logs.
When the device is connected to the Internet, it will automatically upload
all the stored diagnostic logs to the backend system.
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