Generally, it is caused by the connection timeout or the sending timeout,
please check whether you have blocked the outgoing network traffic to
non-US regions like China. We recommend that you unblock and try to
register again.
Q10: FAILED TO TURN ON WHEN CHARGING
In the charging state, you need to first press the power button to light up
the screen(showing the charging status). Then press and hold the power
button for 4-5 seconds until the boot animation is shown on screen.
Q11: FAILED TO OPEN THE DIAGNOSTIC APP
The tablet has to connect to the network every 30 days, otherwise, the
Diagnostic app will be locked and disabled until the device is connected to
the network.
Q12: CAN’T RECEIVE THE EMAIL AFTER SHARING THE
DIAGNOSTIC REPORT
If your device says "Sent successfully" after you have shared the
diagnostic report but your email does not receive it, this is due to your
email service provider blocking our outgoing emails in the background.
Please whitelist the following email address: feedback@xtooltech.com
10 WARRANTY & SERVICES
Shenzhen Xtooltech Intelligent Co., LTD.(the Company) warrants to the
original retail purchaser of this XTOOL device that should this product or
any part thereof during normal usage and under normal conditions be
proven defective in material or workmanship that results in product failure
within one year from the date of purchase, such defect(s) will be repaired,
or replaced (with new or rebuilt parts) with Proof of Purchase, at the
Company’s option, without charge for parts or labor directly related to the
defect(s).
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