Troubleshooting • 11
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08424705001 (01) 2017-04 USA • Accu-Chek Inform II Operator’s Manual Version 6
11 Troubleshooting
The Accu-Chek Inform II meter continually checks its sys-
tems for unexpected and unwanted conditions.
A troubleshooting table follows that will help you when
the system is not performing as expected. Most concerns
can be resolved quickly by referring to this table for help.
Take the following steps when an unexpected condition
arises:
■ Find the displayed message or condition in the
Troubleshooting Table.
■ Take the action suggested under the column
header Possible Solution.
If further assistance is required, contact Accu-Chek
Customer Care.
Errors and unusual behavior
without error messages
Some conditions may arise that have no associated error
message. Refer to the following table, if such a condition
arises on the Accu-Chek Inform II system.
Display/symptom Possible solution
No message or unusual behavior
Meter display does not power on – Wait 10 seconds and try powering on the unit again.
– Place the meter in the base unit and confirm that it is
charging.
– Check that the battery pack is correctly installed and
connected.
Follow the instructions in Chapter 9 to avoid data loss when
replacing the battery pack.
Meter displays an unexpected result Refer to the package insert for the test strips.
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