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Troubleshooting Strategy
Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
Troubleshooting Chart
Problem Probable Cause Remedy
No power to the game
No lights on at all
Unplugged.
Circuit breaker tripped.
Line Filter Faulty.
Power strip faulty.
Disconnected, loose or
broken wires.
Check wall outlet.
Reset power strip breaker switch or building
circuit breaker.
Replace Line Filter (Part # A5FI9010)
Change plug position, replace power strip if a
section does not work. Part # A5OU5000
Check rocker switch on power strip.
Refer to wiring diagram. Check connections
and reseat cables from line filter to outlet strip.
Cables # CE29003, CE29002, and CE29000
If the supply cord is damaged, it must be replaced by
a special cord or assembly available from the
manufacturer or its service agent.
Monitor is on
But everything else off
(Power Supply not ON)
Insure power supply is plugged into power strip
Make sure rocker switch is
set ON.
See power supply diagnostics to isolate bad
component. A bad motor or 12 volt short would
cause this.
See Power Supply Diagnostic below.
Replace Power Distribution Board (AACB5156)
Power supply unplugged.
Rocker Switch.
Power supply shutting
down because of 12 V
overload.
Faulty power supply.
Faulty Power Dist Board
Dollar Bill Acceptor not
functioning
Ensure Bill Acceptor is set to
“Always Enable”
Important : Only 12 Volt DC
DBA is to be installed.
Model # AE 2454 U5E
Part # A5AC9101
Check for power to Bill
Acceptor.
Dirt or debris in acceptor
slot.
Pinched, broken, or
disconnected wiring.
Bill acceptor problem.
Part # A5AC9101
Acceptor should cycle stacker at game
power up. If not, check cable connections.
Refer to “How to Clean Bill Acceptor” Or clean
with bill reader cleaning card. (A5CC9000)
Check wiring from bill acceptor to I/O Aux
Board. (AACE29014) Repair or
replace wiring harness. Make sure wires are
secure in connectors.
Refer to troubleshooting section of dollar bill
acceptor manual included with this game or
the diagnostics label of the back of the unit.
Meters does not work
Game meter will click at the end of
the game.
Ticket meter will click as tickets
come out of game and notch is
“seen” by dispenser.
Ensure correct number of
tickets are being dispensed
Disconnected, loose or
broken wires.
Faulty counter.
Check ticket values in menu. Refer to Tickets
not dispensing troubleshooting section.
Refer to wiring diagram. Check connections and
reseat cables from meters to I/O Aux Board
Cables # CE29021, CE29013 and AACO1000
Replace counter. AACO1000.
TROUBLESHOOTING GUIDE
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