GT-3 Series
7-1. Solving Printer Problems
Use the table below to help solve printer problems.
Cannot send print data from
the PC.
You have selected the wrong
printer.
Confirm the selected printer, and select the
correct one.
Disconnect and re-connect the USB 2.0 cable
satisfy the requirements of
See “1-3-3. Software Information" and check
your PC properties.
does not meet the
Use the USB cable that meets the requirement.
See “1-3-4. Other Requirements".
The USB hub is not working
properly.
Connect GT-3 directly to PC with USB 2.0 cable.
USB hub is not operationally approved.
communication between
GT-3 and the PC.
Disconnect the USB 2.0 cable once, and wait for
5 seconds and connect it again.
If this does not solve the problem, turn off GT-3
wait for 5 seconds and restart.
The PC is not working
properly.
Restart the PC.
Try another inlet of USB port.
Other USB device is
connected with your PC.
Remove the other USB device and restart your
PC, and check if GT-3 works properly.
Something is wrong with the
USB cable.
Try other or shorter USB 2.0 cables.
Pressing the Print Button
does not start printing.
GT-3 is indicating an error
Solve the cause of the error, and try again.
"Ready" is not indicated on
the Display, or some
Wait till the operation is over.
Auto Head Cleaning is in
process.
Wait until the Head Cleaning finishes.
The room temperature does
not meet the requirements.
Adjust the room temperature.
See “1-3-1 Environment”.
The printer has not received /
read a data, or is now
receiving / reading the data.
(Print Button is not ON.)
Machine will not print until print job has been
received.
overheated and the message
"** Head Temp Rising"
appears.
FFC (flat cable) of the Print Head may not be
connected firmly and this may cause the rise of
Print Head temperature. Turn OFF the printer
and confirm the connection of FFC. Wait until
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