Troubleshooting
128
7
Error messages (Continued) 7
Maintenance messages 7
Call service messages 7
Error message Action
NO PAPER XXX Put paper in the indicated empty tray. If the problem is still unsolved, the paper pick-up roller
may be stained. Clean the paper pick-up roller. See Cleaning the paper pick-up roller on
page 122.
NO TONER Open the front cover, then install the toner cartridge. See Toner cartridge on page 106.
NO TRAY XXX Put the tray1 in the printer.
PRINT OVERRUN Cut the resolution or add the optional memory. See Installing extra memory on page 102
and Solving print problems on page 148. Set Page Protection to the correct size. See Page
Protection on page 42 and Menu table on page 88.
SIZE ERROR DX You can only use A4 size for duplex printing. Check the printer driver setting. Put the correct
size of paper, which is indicated on the second line of the LCD, in the tray. (See About paper
on page 6.)
SIZE MISMATCH Put the same size paper in the paper tray or MP tray that is selected in the printer driver,
and then press Go, or select the size of paper you set in the TRAY SIZE setting from the
control panel.
STORAGE FULL The RAMDISK size is set to 0 MB. Increase the RAMDISK size. Or there is no space to store
jobs. Delete unnecessary macros or fonts.
TOO MANY TRAYS Maximum number of optional trays is two. Remove additional trays.
Maintenance message Action
DRUM END SOON The drum unit is near the end of its life. Buy a new drum unit to replace the current one.
See DRUM END SOON message on page 112.
REPLACE DRUM See REPLACE DRUM message on page 112 .
TONER LOW Buy a new toner cartridge and have it ready before you get a REPLACE TONER message.
REPLACE TONER See Replacing the toner cartridge on page 107.
REPLACE PF KITMP Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
pick up roller and separation plate) for the MP tray.
REPLACE PF KIT 1 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
feed roller, separation roller, separation pad, and separation pad spring) for Tray 1.
REPLACE PF KIT 2 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
feed roller, separation roller, separation pad, and separation pad spring) for Tray 2.
REPLACE PF KIT 3 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
feed roller, separation roller, separation pad, and separation pad spring) for Tray 3.
REPLACE FUSER Call your dealer or Brother Customer Service for a replacement fuser unit.
REPLACE LASER Call your dealer or Brother Customer Service for a replacement laser unit.
Call service message Action
ERROR ### Turn off the printer. Wait a few seconds, then turn it on again. If this does not clear the
problem, call your dealer or a Brother Customer Service.
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