Brother QL-800 User Manual

Troubleshooting
70
12
Version Information 12
I want to feed the label.
Press the Feed ( ) Button for one second.
Problem Solution
I do not know the version number of
the firmware for the printer.
You can use the following procedure.
1 Turn your printer on.
2 Press and hold the Cutter ( ) Button for several seconds to print the report.
When you print this report, recommend a DK Roll with labels 29 mm or wider
and a print length of 64 mm.
DK Rolls for 2-colour printing cannot be used.
I want to confirm whether I am using
the latest version of the software.
Use the P-touch Update Software to confirm whether you have the latest
version.
For more information about the P-touch Update Software, see How to Update
P-touch Software on page 54.
Problem Solution

Brother QL-800 Specifications

General

Color	Yes
Text alignment	Right, Center, Left
Printing colors	Black, Red
Print technology	Direct thermal
Maximum resolution	300 x 600 DPI
Maximum print height	58 mm
Minimum print length	1000 mm
Maximum printing width	60.96 mm
Maximum label width	62 mm
Maximum label length	1 m
Ethernet LAN	No
USB 2.0 ports quantity	1
Connectivity technology	Wired
PC connection	USB 2.0
Sustainability certificates	ENERGY STAR
Display	-
Product color	Black, Grey
Housing material	Plastic
Cables included	USB
Bundled software	P-touch Editor Lite P-touch Editor 5 P-touch Address Book
Cartridges quantity	2 pc(s)
Tape type	DK
Flash memory	6 MB
Number of fonts	5
Number of styles	8
Built-in barcodes	CODABAR (NW-7), Code 128 (A/B/C), Code 39, Data Matrix, EAN128, EAN13, EAN8, GS1-128, ISBN-2, ISBN-5, ITF-25, MaxiCode, Micro QR Code, MicroPDF417, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Page description languages	Raster_P
AC input voltage	220 - 240 V
Package depth	184 mm
Package width	264 mm
Package height	232 mm
Package weight	2090 g
Label memory	99 label(s)
Number of frames	126
Languages support	CHI (SIMPL), CZE, DAN, DEU, DUT, ENG, ESP, FIN, FRE, HUN, ITA, JPN, NOR, POL, POR, RUS, SWE, TUR
Number of languages	18
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	213 mm
Width	125 mm
Height	142 mm
Weight	1150 g

Summary

How to Use P-touch Editor

Starting P-touch Editor

Instructions for launching the P-touch Editor software for Windows and Mac.

Printing with P-touch Editor

Guidance on creating and printing labels using P-touch Editor in Express and Professional modes.

Resetting the Label Printer

Resetting All Settings to the Factory Settings Using the Label Printer Buttons

Procedure to reset printer settings to factory defaults using the printer's physical buttons.

Resetting Data Using the Printer Setting Tool

How to reset printer settings to factory defaults using the computer's Printer Setting Tool.

Maintenance

Troubleshooting

Printing Problems

Solutions for common printing issues such as no print or poor quality.

LED Indicators

Troubleshooting (Problem/Solution)

Detailed problem-solving guide with solutions for various printer errors.