Basic Call Handling
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.
If you want to... Then... For more information, see...
Answer with a headset Press , if unlit. Or, if is lit,
press Answer or (flashing).
Note
The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
If you are using a wireless headset,
refer to the wireless headset
documentation.
Using a Handset, Headset,
and Speakerphone, page 1
Answer with the
speakerphone
Press , Answer, or (flashing).
Note
The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Using a Handset, Headset,
and Speakerphone, page 1
Switch from a connected call
to answer a new call
Press Answer, or if the call is ringing
on a different line, press (flashing).
Using Hold and Resume,
page 7
Answer using call waiting Press Answer. Using Hold and Resume,
page 7
Send a call to a voice
message system
Press iDivert. Sending a Call to a Voice
Message System, page 11
Auto-connect calls Use AutoAnswer. Using AutoAnswer with a
Headset or Speakerphone,
page 3
Retrieve a parked call on
another phone
Use Call Park, Directed Call Park, or
Assisted Directed Call Park.
Storing and Retrieving
Parked Calls, page 3
Use your phone to answer a
call ringing elsewhere
Use Call Pickup. Picking Up a Redirected
Call on Your Phone, page 2
Answer a priority call
(SCCP phones only)
Hang up the current call and press
Answer.
Prioritizing Critical Calls,
page 11
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