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Catalyst 3750-X, 3750-E, 3560-X, and 3560-E Switch System Message Guide
OL-9772-05
Chapter 2 Message and Recovery Procedures
PLATFORM_ENV Messages
PLATFORM_ENV Messages
Error Message PLATFORM_ENV-1-FAN: Faulty fan detected.
Explanation A faulty fan is detected.
Recommended Action If the message appears again, immediately replace the switch fan.
Error Message PLATFORM_ENV-1-FAN_NOT_PRESENT: Fan is not present.
Explanation The fan is not in the switch.
Recommended Action If the fan is removable, remove and replace it into the switch. If the message
appears again after insertion, replace the fan.
Error Message PLATFORM_ENV-1-FRU_PS_ACCESS: [chars].
Explanation The switch did not access the power supply due to a communication problem. [chars] is
the error message.
Recommended Action This problem could be transient. If the message appears again, replace the
power supply.
Error Message PLATFORM_ENV-1-FRU_PS_FAN_FAILED: Power supply fan failure detected.
Explanation A power supply fan failure is detected.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the
“Error
Message Traceback Reports” section on page 1-7.
Error Message PLATFORM_ENV-1-FRU_PS_SIGNAL_FAULTY: [chars] signal on power supply is
faulty.
Explanation The specified signal of the power supply is faulty. [chars] is the signal value (12V or
PoE).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the
“Error
Message Traceback Reports” section on page 1-7.
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