Datacard CR500 User Reference Guide Clean the System
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Clean the Thermal Printhead
Clean the thermal printhead aer every 1000 printed cards.
Cauon: The thermal printhead can be damaged by an electrostac
charge. Discharge yourself by touching the print unit frame before
cleaning the printhead.
1. Prepare the printer.
a. Unlock the printer and open the security enclosure door.
b. Power o the printer.
c. Open the print unit door.
2. Press the ink ribbon cartridge eject buon and remove the ink ribbon
cartridge.
3. Press the retransfer lm cartridge eject buon and remove the retransfer lm
cartridge.
4. Locate the thermal printhead and rollers. The thermal printhead is located in
the area between the ink ribbon and retransfer lm cartridge slots.
a. Carefully insert the cleaning swab.
b. Gently wipe the thermal printhead.
c. Gently wipe the roller, just above the printhead.
5. Discard the swab aer you nish cleaning the printhead.
Cauon: Never use metal or abrasive materials to clean the thermal
printhead.
6. Reinstall the ink ribbon and retransfer lm cartridges.
7. Refer to “Prepare the Printer for Use” on page 34.
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