DataCard CR500 User Manual

Datacard CR500 User Reference Guide Common Error Messages
37
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Message 158: Check print unit front panel
Message Source /
Text Possible Cause Soluon
Print Unit:
Please, Power O
The power must be
turned o to inialize
the printer.
Turn the power switch o and
then on again.
Print Unit:
Please Remove
Media Cassee
Cleaning cannot start
when the retransfer
lm cartridge is in the
printer.
Remove the retransfer lm
cartridge.
On the print unit front panel,
press Reset and then Return to
inialize the print unit.
Start the cleaning cycle again,
following the steps in “Clean the
Print Unit” on page 26.
Print Unit:
HR is too hot
Cleaning cannot
start because the
temperature of the heat
roller is too high.
Power o the printer and allow
the heat roller to cool for about 20
minutes.
Refer to “Clean the Print Unit” on
page 26 for instrucons on how to
run the cleaning card.
Contact your service provider if
“HR is too hot” displays on the
print unit front panel and you are
not cleaning the printer.
Print Unit:
Please Adjust Turn
Unit Pos!
The card turnover unit
is not in the correct
posion.
Turn the unit to the home posion
using a jog dial, as described in
“Clear a Print Unit Cleaning Roller
or Turnover Jam” on page 42.
Contact your service provider for
assistance if the problem persists.
Print Unit:
Tesng or Cleaning
DC
The print unit is
processing a cleaning
card or the front panel
menu is being used.
Wait unl the cleaning is
complete, or complete the menu
task.
On the print unit front panel,
press Reset and then Return to
inialize the print unit.
Print Unit:
On Seng or
Transport Mode
DD
The print unit front
panel is being used.
The print unit has been
set to Transport Mode.
Complete any work using the
front panel. Close the print unit
door and then close the security
enclosure door to lock the printer.
Power o the printer, wait 15
seconds, and power on to cancel
Transport Mode.
Print Unit The print unit is in
power saving mode.
Unlock and open the
security enclosure door.
On the print unit front panel,
press Reset and then Return to
inialize the print unit.
Close the doors to lock the printer.
Message 159: Print unit card jam
Message Source /
Text Possible Cause Soluon
Print Unit:
Jam (Hopper) 90
There is a card jam in
the hopper secon.
Remove the jammed card from
the card hopper. Refer to “Clear a
Mul-Hopper Jam” on page 40.
Print Unit:
Jam (Turnover) 91
There is a card jam in
the turnover secon.
Remove the jammed card from
the turnover secon. Refer to
“Clear a Print Unit Cleaning Roller
or Turnover Jam” on page 42.
Print Unit:
Jam (MG) 92
There is a card jam in
the magnec stripe
encode secon.
Remove the jammed card from
the turnover secon. Refer to
“Clear a Print Unit Cleaning Roller
or Turnover Jam” on page 42.
Print Unit:
Jam (Transfer) 93
There is a card jam in
the card feed rollers.
Refer to the CR500 User’s Guide
for detailed instrucons.
Print Unit:
Jam (Discharge)94
There is a card jam
in the card discharge
secon.
Print Unit:
Jam (Retransfer) 95
There is a card jam near
the retransfer rollers.

DataCard CR500 Specifications

General

Brand	DataCard
Model	CR500
Category	Printer
Language	English