Getting Help
Enterasys A4 Fast Ethernet Switch Hardware Installation Guide xvii
Getting Help
For additional support related to the product or this document, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks for technical support, have the following data ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web www.enterasys.com/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1888
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support/
Email support@enterasys.com
To expedite your message, please type [A-Series] in the subject line.
To send comments or suggestions concerning this document to the Technical
Publications Department:
techpubs@enterasys.com
To expedite your message, include the document part number in the email
message.
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