HP t620 User Manual

Table B-4 Numeric Codes and Text Messages (continued)
Control panel message Description Recommended action
Network Server Mode Active and No
Keyboard Attached
Keyboard failure while Network Server
Mode enabled.
1. Reconnect keyboard with computer
turned off.
2. Check connector for bent or missing
pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Troubleshooting
Basic Troubleshooting
If the thin client is experiencing operating problems or will not power on, review the following items.
Table B-5 Power-On Troubleshooting
Issue Procedures
The thin client unit is experiencing
operating problems.
Ensure that the following connectors are securely plugged into the thin client unit:
ł
Power connector
ł
Keyboard
ł
Mouse
ł
Network RJ-45 connector
ł
Monitor
The thin client unit does not power on. 1. Verify that the power supply is good by installing it on a known working
unit and testing it. If the power supply does not work on the test unit,
replace the power supply.
2. If the unit does not work properly with the replaced power supply, have the
unit serviced.
The thin client unit powers on and displays
a splash screen, but does not connect to
the server.
1. Verify that the network is operating and the network cable is working
properly.
2. Verify that the unit is communicating with the server by having the System
Administrator ping the unit from the server:
Ń
If the thin client pings back, then the signal was accepted and the unit
is working. This indicates a configuration issue.
Ń
If the thin client does not ping back and the thin client does not
connect to the server, re-image the unit.
50 Appendix B Diagnostics and Troubleshooting

HP t620 Specifications

General

L2 cache	1 MB
Processor cores	2
Processor model	GX-217GA
Processor family	AMD G
Motherboard chipset	-
Processor frequency	1.65 GHz
Storage media	SSD
Card reader integrated	No
Total storage capacity	32 GB
Internal memory	4 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
On-board graphics card model	AMD Radeon HD 8280E
Ethernet LAN	Yes
Cabling technology	10/100/1000Base-T(X)
USB 2.0 ports quantity	6
Ethernet LAN (RJ-45) ports	1
VGA (D-Sub) ports quantity	0
Operating system installed	Windows Embedded 8 Standard
Operating system architecture	64-bit
Product color	Black
Power supply	65 W
AC input voltage	100-240 V
AC input frequency	50 - 60 Hz
Country of origin	China

Weight and Dimensions

Depth	40 mm
Width	220 mm
Height	240 mm
Weight	1360 g