HP t620 User Manual

Diskless (No-Flash) Unit Troubleshooting
This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash
in this model the boot priority sequence is:
ł
USB device
ł
PXE
1. When the unit boots, the monitor should display the following information:
Table B-6 Diskless Unit Troubleshooting
Item Information Action
MAC Address NIC portion of the system board is
OK
If no MAC Address, the system board is at fault. Contact
the Call Center for service.
GUID General system board information If no GUID information, the system board is at fault and
should be replaced.
Client ID Information from server If no Client ID information there is no network
connection. This may be caused by a bad cable, the
server is down, or a bad system board. Contact the Call
Center for service for the bad system board.
MASK Information from server If no MASK information there is no network connection.
This may be caused by a bad cable, the server is down,
or a bad system board. Contact the Call Center for
service for the bad system board.
DHCP IP Information from server If no DHCP IP information there is no network
connection. This may be caused by a bad cable, the
server is down, or a bad system board. Contact the Call
Center for service for the bad system board.
If you are running in an Microsoft RIS PXE environment go to step 2.
If you are running in a Linux environment go to step 3.
2. If you are running in a Microsoft RIS PXE environment press the F12 key to activate the network
service boot as soon as the DHCP IP information appears on the screen.
If the unit does not boot to the network the server is not configured to PXE.
If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The
message on the screen will read: ERROR: Non-system disk or disk error. Replace and
press any key when ready.
Pressing any key will restart the boot cycle.
3. If you are running in a Linux environment an error message will appear on the screen if there is no
Client IP. ERROR: Non-system disk or disk error. Replace and press any key when
ready.
52 Appendix B Diagnostics and Troubleshooting

HP t620 Specifications

General

L2 cache	1 MB
Processor cores	2
Processor model	GX-217GA
Processor family	AMD G
Motherboard chipset	-
Processor frequency	1.65 GHz
Storage media	SSD
Card reader integrated	No
Total storage capacity	32 GB
Internal memory	4 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
On-board graphics card model	AMD Radeon HD 8280E
Ethernet LAN	Yes
Cabling technology	10/100/1000Base-T(X)
USB 2.0 ports quantity	6
Ethernet LAN (RJ-45) ports	1
VGA (D-Sub) ports quantity	0
Operating system installed	Windows Embedded 8 Standard
Operating system architecture	64-bit
Product color	Black
Power supply	65 W
AC input voltage	100-240 V
AC input frequency	50 - 60 Hz
Country of origin	China

Weight and Dimensions

Depth	40 mm
Width	220 mm
Height	240 mm
Weight	1360 g